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.12s}.convo:hover{background:var(--surface-2)}.convo.on{background:var(--accent-soft);border-left-color:var(--accent)}.convo-body{flex:1;min-width:0}.convo-name{font-weight:650;font-size:.84rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.convo-last{font-size:.75rem;color:var(--text-3);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-top:2px}.convo-meta{display:flex;flex-direction:column;align-items:flex-end;gap:4px;flex-shrink:0}.convo-time{font-size:.66rem;color:var(--text-3);white-space:nowrap}.badge{min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:var(--accent);color:#fff;font-size:.65rem;font-weight:700;display:grid;place-items:center}.chat-main{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);display:flex;flex-direction:column;overflow:hidden;min-width:0}.chat-head{display:flex;align-items:center;gap:10px;padding:12px 14px;border-bottom:1px solid var(--border);flex-shrink:0}.thread{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:8px;background:var(--bg-sunken)}.bubble{max-width:min(72%,520px);padding:8px 11px;border-radius:12px;font-size:.84rem;line-height:1.5;word-wrap:break-word;position:relative}.bubble.in{align-self:flex-start;background:var(--surface);border:1px solid var(--border);border-bottom-left-radius:3px}.bubble.out{align-self:flex-end;background:var(--accent);color:#fff;border-bottom-right-radius:3px}.bubble-time{font-size:.62rem;opacity:.7;margin-top:4px;text-align:right}.bubble img,.bubble video{max-width:100%;border-radius:8px;display:block}.day-sep{align-self:center;font-size:.66rem;font-weight:700;color:var(--text-3);background:var(--surface);border:1px solid var(--border);border-radius:999px;padding:3px 11px;margin:6px 0}.composer{display:flex;gap:8px;padding:11px;border-top:1px solid var(--border);flex-shrink:0}.composer textarea{flex:1;resize:none;min-height:38px;max-height:120px;padding:9px 11px;border:1px solid var(--border-strong);border-radius:var(--radius-sm);background:var(--surface);font-size:.85rem;line-height:1.45}.composer textarea:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.ws-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0}.chat-back{display:none}.ws-dot.live{background:var(--success)}.ws-dot.down{background:var(--danger)}.ws-dot.wait{background:var(--warning)}@media (max-width: 820px){.chat{grid-template-columns:1fr;height:auto}.chat.has-active .chat-aside{display:none}.chat:not(.has-active) .chat-main{display:none}.chat-main{height:calc(100vh - 86px)}.chat-back{display:inline-flex}}.survey-shell{min-height:100vh;background:var(--bg);display:flex;flex-direction:column}.survey-top{position:sticky;top:0;z-index:10;background:color-mix(in srgb,var(--surface) 92%,transparent);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border-bottom:1px solid var(--border);padding:12px 18px;display:flex;align-items:center;gap:14px}.survey-top img{height:26px}.survey-steps{flex:1;display:flex;align-items:center;gap:10px}.survey-count{font-size:.74rem;font-weight:700;color:var(--text-3);font-variant-numeric:tabular-nums;white-space:nowrap}.survey-body{flex:1;display:grid;place-items:center;padding:28px 18px 40px}.survey-card{width:100%;max-width:660px}.survey-kicker{font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.09em;color:var(--accent);margin-bottom:10px}.survey-q{font-size:clamp(1.4rem,4vw,2rem);font-weight:800;letter-spacing:-.03em;line-height:1.25;margin-bottom:8px}.survey-help{font-size:.9rem;color:var(--text-2);line-height:1.5;margin-bottom:26px}.emoji-scale{display:grid;grid-template-columns:repeat(5,1fr);gap:10px}.emoji-opt{display:flex;flex-direction:column;align-items:center;gap:8px;padding:18px 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var(--border);border-radius:var(--radius);background:var(--surface);cursor:pointer;font-size:.95rem;font-weight:600;text-align:left;transition:transform .12s var(--ease),border-color .16s,background .16s}.choice-opt:hover{border-color:var(--accent);transform:translate(3px)}.choice-opt.on{border-color:var(--accent);background:var(--accent-soft);color:var(--accent)}.choice-emoji{font-size:1.3rem;line-height:1}.choice-tick{margin-left:auto;font-weight:800;opacity:0;transition:opacity .15s}.choice-opt.on .choice-tick{opacity:1}.nps-grid{display:grid;grid-template-columns:repeat(11,1fr);gap:5px}.nps-opt{aspect-ratio:1;border:2px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);font-weight:800;font-size:.9rem;cursor:pointer;transition:transform .12s var(--ease),border-color .16s,background .16s}.nps-opt:hover{border-color:var(--accent);transform:translateY(-3px)}.nps-opt.on{background:var(--accent);border-color:var(--accent);color:#fff}.nps-ends{display:flex;justify-content:space-between;font-size:.7rem;color:var(--text-3);margin-top:8px}@media (max-width: 560px){.nps-grid{grid-template-columns:repeat(6,1fr)}}.bool-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.bool-opt{padding:26px 12px;border:2px solid var(--border);border-radius:var(--radius-lg);background:var(--surface);cursor:pointer;font-size:1rem;font-weight:700;display:flex;flex-direction:column;align-items:center;gap:10px;transition:transform .14s var(--ease),border-color .16s,background .16s}.bool-opt span:first-child{font-size:2rem;line-height:1}.bool-opt:hover{border-color:var(--accent);transform:translateY(-3px)}.bool-opt.on{border-color:var(--accent);background:var(--accent-soft);color:var(--accent)}.survey-input{width:100%;padding:15px 16px;border:2px solid var(--border);border-radius:var(--radius);background:var(--surface);font-size:1.05rem}.survey-input:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 4px var(--accent-soft)}textarea.survey-input{min-height:130px;resize:vertical;line-height:1.55}.survey-nav{display:flex;gap:10px;align-items:center;margin-top:30px}.survey-nav .spacer{flex:1}.btn-lg{padding:13px 26px;font-size:.95rem;border-radius:var(--radius)}.survey-hero{text-align:center;max-width:560px}.survey-hero-icon{font-size:3.6rem;margin-bottom:16px;display:block}.survey-hero h1{font-size:clamp(1.6rem,5vw,2.3rem);letter-spacing:-.03em;margin-bottom:12px}.survey-hero p{color:var(--text-2);line-height:1.6;font-size:1rem;margin-bottom:26px}@keyframes cheer{0%{transform:scale(.4) rotate(-12deg);opacity:0}55%{transform:scale(1.18) rotate(6deg)}to{transform:scale(1) rotate(0);opacity:1}}.cheer{animation:cheer .5s var(--ease)}.cat-q{display:flex;align-items:flex-start;gap:10px;padding:11px 12px;border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);cursor:pointer;text-align:left;width:100%;transition:border-color .14s,background .14s}.cat-q:hover{border-color:var(--accent)}.cat-q.on{border-color:var(--accent);background:var(--accent-soft)}.cat-q-body{flex:1;min-width:0}.cat-q-label{font-size:.83rem;font-weight:600;line-height:1.35}.cat-q-meta{display:flex;gap:5px;flex-wrap:wrap;margin-top:5px}.picked{display:flex;align-items:center;gap:10px;padding:10px 12px;border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);margin-bottom:7px}.picked-num{width:22px;height:22px;border-radius:50%;background:var(--accent-soft);color:var(--accent);font-size:.68rem;font-weight:800;display:grid;place-items:center;flex-shrink:0}.picked-body{flex:1;min-width:0}.picked-label{font-size:.82rem;font-weight:600;line-height:1.3}.ord{display:flex;flex-direction:column;gap:1px}.ord button{border:1px solid var(--border);background:var(--surface);cursor:pointer;font-size:.6rem;line-height:1;padding:2px 5px;border-radius:3px;color:var(--text-2)}.ord button:hover:not(:disabled){border-color:var(--accent);color:var(--accent)}.ord button:disabled{opacity:.35;cursor:not-allowed}.toasts{position:fixed;bottom:18px;right:18px;display:flex;flex-direction:column;gap:9px;z-index:100;max-width:min(380px,calc(100vw - 36px))}.toast{background:var(--surface);border:1px solid var(--border);border-left:3px solid var(--text-3);border-radius:var(--radius-sm);padding:11px 14px;box-shadow:var(--shadow-lg);font-size:.83rem;font-weight:500;animation:rise .22s var(--ease)}.toast.success{border-left-color:var(--success)}.toast.error{border-left-color:var(--danger)}.toast.info{border-left-color:var(--blue)}.modal-scrim{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;display:grid;place-items:center;z-index:90;padding:18px;animation:rise .16s var(--ease)}.modal{background:var(--surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);width:100%;max-width:440px;padding:22px}.modal h3{font-size:1.05rem;margin-bottom:8px}.modal p{font-size:.85rem;color:var(--text-2);line-height:1.55;margin-bottom:18px}.modal-actions{display:flex;gap:9px;justify-content:flex-end}.spinner{width:15px;height:15px;border:2px solid currentColor;border-right-color:transparent;border-radius:50%;animation:spin .7s linear infinite;display:inline-block}@keyframes spin{to{transform:rotate(360deg)}}.center-pad{display:grid;place-items:center;padding:60px;color:var(--text-3)}.skeleton{background:linear-gradient(90deg,var(--bg-sunken) 25%,var(--border) 50%,var(--bg-sunken) 75%);background-size:200% 100%;animation:shimmer 1.3s infinite;border-radius:var(--radius-sm)}@keyframes shimmer{to{background-position:-200% 0}}.muted{color:var(--text-3)}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}.bot-switch{display:inline-flex;align-items:center;gap:7px;font-size:.72rem;font-weight:600;color:var(--text-2);cursor:pointer;-webkit-user-select:none;user-select:none;white-space:nowrap}.bot-switch input{position:absolute;opacity:0;width:0;height:0}.bot-switch .track{width:34px;height:19px;border-radius:999px;background:var(--border-strong);position:relative;transition:background .18s var(--ease);flex-shrink:0}.bot-switch .track:after{content:"";position:absolute;top:2px;inset-inline-start:2px;width:15px;height:15px;border-radius:50%;background:#fff;box-shadow:var(--shadow-sm);transition:transform .18s var(--ease)}.bot-switch input:checked+.track{background:var(--success)}.bot-switch input:checked+.track:after{transform:translate(15px)}[dir=rtl] .bot-switch input:checked+.track:after{transform:translate(-15px)}.bot-switch input:focus-visible+.track{outline:2px solid var(--blue);outline-offset:2px}.bot-switch.is-disabled{opacity:.55;cursor:not-allowed}.bubble.bot{background:var(--blue)}.bubble .bot-tag{font-size:.6rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase;opacity:.8;display:block;margin-bottom:3px}.media-note{display:flex;align-items:center;gap:6px;font-size:.74rem;font-style:italic;opacity:.75;padding:4px 0}.bubble.failed{border:1px solid var(--danger);background:var(--danger-soft)}.send-error{display:flex;flex-direction:column;gap:2px;margin-top:6px;padding-top:6px;border-top:1px solid var(--danger-soft);font-size:.72rem;color:var(--danger)}.err-why{font-style:normal;opacity:.85;line-height:1.35}.media-note .err-why{display:block;margin-top:2px}.lead-summary{font-size:.74rem;line-height:1.4;margin-top:8px;padding:8px 10px;border-radius:8px;background:var(--surface-2, rgba(127, 127, 127, .08))}.lead-sync{display:flex;flex-direction:column;gap:2px;font-size:.7rem;margin-top:8px}.lead-sync.ok{opacity:.7}.lead-sync.err{color:var(--danger)}.bubble audio{max-width:100%;display:block}.lead-panel{border-top:1px solid var(--border);background:var(--surface-2);padding:10px 14px;flex-shrink:0;max-height:40vh;overflow-y:auto}.lead-head{display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:.76rem;font-weight:700}.lead-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:6px 14px;margin-top:8px}.lead-item{font-size:.74rem;min-width:0}.lead-item .k{color:var(--text-3);display:block;font-size:.66rem;text-transform:uppercase;letter-spacing:.03em}.lead-item .v{color:var(--text);overflow-wrap:anywhere}.lead-item.empty .v{color:var(--text-3)}